You’ve got the right strategy but the toughest barrier remains: executing it.
Find out why that is, and how to implement strategy effectively.
Most CEOs of large corporations will tell you that their customers are paramount. They will labour the issue that their strategy is to deliver excellence in customer service. They will talk about the huge effort they are investing in customer service, and that ensuring a great customer experience is vital. With that in mind, you might reflect on the gap between their PR and your experience.