Extracting maximum value
We’re in the operational excellence business. And to achieve operational excellence for our clients, we first need to review and determine your current operational performance and then develop a range of tailored interventions that will improve this. This falls under our operational improvement service offering where we focus on three key areas of your operations: processes, systems and tools, and behaviour.
Processes – all work fits into a process whose outcomes must satisfy our customers
Having the right processes in place is critical to enhancing your businesses’ productivity, efficiency and your end customer’s experience. Optimising processes involves redesigning your processes, improving existing processes or creating new processes.
We strive to deliver your processes that are reliable and end-to-end, best practice, deliver quality customer service, support high performance and are measured accurately
Effective Tools & Systems – getting the right information to the right people at the right time
Part of what we do is ensure that you have the right forecasting, planning, scheduling and reporting structures and systems in place. This will provide you the information you need to make critical business decisions to drive your performance. Having effective tools and systems in place to manage your processes helps to get the job done efficiently to meet your customer expectations. It also helps to remove any hidden waste. We have extensive experience in the development of effective management tools and systems such as Management Operating Systems (MOS).
We strive to deliver you effective tools and systems that establish a capability based on prevention so that fire fighting as a management activity is reduced, have appropriate KPIs and reporting, promotes accurate resourcing requirements and promotes the predictability of forecasting.
Behaviour – sustainable change is achieved with engagement from a skilled workforce
Your people are at the forefront of everything we do. We focus on supporting your people through the change, ensuring their understanding and engagement as well as setting out roles and accountabilities. In doing so, we also develop effective management and supervisory capability. Your middle managers and front line leaders need the requisite skills to manage their teams more effectively just as much as the executive leadership team. The most important aspect of what we do with you people is that we work side-by-side with your front-line staff transferring essential skills and knowledge required to “own” the processes and changes for the future.