Newport Consulting was initially engaged by a state-owned utility company to conduct an evaluation of the potential productivity and efficiency opportunities across its regional Customer Service Group and to quantify the benefits. The organisations was experiencing significant lost time due to non-value added activities and lost capacity due to existing planning methods and execution. This needed to be urgently addressed to achieve sustained performance improvement through the company’s 12 locations across Western Australia.
A combined team of 12 Newport consultants and 12 client staff worked side-by-side to implement a tailored solution that focused on the optimisation and standardisation of work practices and processes; development of active management behaviours, and implementation of enhanced management operating systems, the tools and measures used for forecasting.
The project is ongoing with Phase I now fully implemented with Pro annualised benefits of AUD $9.7m realised. With now Phase II underway, we look forward to sharing the final results of the project later this year.